Department of Operational Technology

The Roselle Public Schools, Operational Technology department deploys (2) experienced information technology technicians, (2) senior network infrastructure technicians and (1) director of operational technology. The technicians are assigned to two schools each to provide tier 2 (on-site) HelpDesk support. Each technician also serves one day on the districtwide tier 1 HelpDesk, providing phone technical support. All staff have access to submit support tickets (Work Orders) through the online Mojo HelpDesk support ticketing system. Each Friday the Technology department holds a half day staff meeting where technicians share out issues found in the schools, on the HelpDesk or at the central office. We have an opportunity to review special projects and participate in group Professional Development.